Bad service

Hi i just want to find out how to get a solution for my problem im struggling from the 28 of March 2015. Im a Capitec user and i used the remote banking app to transfer money to my fianc?s standard bank acc on the 25th of march and i entered the wrong acc nr i left out 2 digits in the acc but the money went of my capitec acc. I went to the branch to do a recall on the money and they said it was unsuccessful. After calling out about R600 airtime they told me that Standard bank must assist me in the problem and Standard bank told me it is Capitec to assist me. However this is how it goes on until today 4 May. I called customer service and talked to the manager and told met the system automatically inserts two zeros in front of the wrong acc nr i entered which in my eyes are totally wrong they can not decide what acc nr the money must go into if the acc nr is entered short the money should bounce back. However im behind on my debt as it was an amount of R5000 and no one at Capitec seems to help me to get a selution. I want my money back and included my airtime waisted and the late payments on my bills. Please give me advice... can i lay a charge of ***** Or go to the local papers???