Bad Service

I just walked out of your bank very angry, I was here to open/activate my account, capitec Bridgcity has no firm/strict management. It's like a bunch of kids doing whatever they like (the staff) , its terrible how customers are threated over there, I was here for the second time and I am never thinking about coming back again, the ques never move because the consulted are up and down, you really don't get a sense of urgency from them, the worst part is I waited in the que from 9:24 till 11:23 and when I saw my ticket in the screen, pointing me at consultant 6, I went there and the lady had someone else, and told me i had to re do the line again, I asked for the manager on duty and only to find the same lady was the manager on duty<br> Then I phoned customer service and they told me they had no authority over the manager, Basically What I need right now is someone with a higher authority then the manager to contact me,Capitec Bridgcity really needs to catch a wake up, in terms of valuing their clients, I would really apraiciate it if capitec would get back to me. Thanks.