Bad Service

<p>My name is Xolani Zikhali, Id no: 820 ********** 083</p> <p> </p> <p>I had a problem where my money was deducted ********ly in my bank account. I went to superspar kloof in pinetown on the 9th April 2017 to pay R750 for my DSTV, i paid and all went well up until 31 of May 2017 where I was debited again for the same transaction and without my card being swiped and without my pin being entered.</p> <p> </p> <p>I than went to capitec bank Berea Centre in durban to query what was going on. Capitec head office was contacted and I was told that I need to sort this out with Super spar. I went on the 6th of June 2017 to query and met Hilton the manager who was helpful. He managed to get my money refunded to me on the 10th June 2017. </p> <p> </p> <p>All went well after that but again I got a surprise message on the 28 June 2017 notifying me that a debit order of R750 of the same transaction went thru my account.</p> <p> </p> <p>I than went to capitec bank at Anton Lembede street (Smith street old name) on the 1 July 2017 at 8h00am, I met Meviksha who had no clue what I was talking about and who didn't even take her time to go through my statement to see what I was talking about. I was not happy and she had to call for her colleague to assist.</p> <p> </p> <p>Priya came to assist as Meviksha requested, she was willing to help me but she was not sure when she was going to get back to me, ALL she needed to do was to pick up her phone and call their head office. I was not satisfied about both their service, I than requested to speak to the manager.</p> <p> </p> <p>This RUDE lady came and her name is Greer, she asked me to put my thumb I than ask for how many times I have to put my thumb as she was the third person to come and help me. She started shouting, I was very ****ed about her attitude of shouting at me in front of her stuff.</p> <p> </p> <p>All I wanted was to reverse this ********ly debit order or transaction and stop it so it doesn't go through in my account again as this might prevent my other debit orders from going through.</p> <p> </p> <p>I want a proper apology from this so cold GREER(manager), I want her to set up a meeting so she can apologise in front of her stuff members as she shouted at me in front of them, I want the area manager to discipline her and send me proof that she was disciplined . I want my R750 rand reversed, I want to close this account as I will not allow people from capitec to disrespect me or their customers as if they doing us a favor. </p> <p> </p> <p>We deserve to be valued, treated with dignity and respected.</p> <p> </p> <p>I have attached my statement</p> <p> </p>