Bad service

On the 25th of January R129. 00 was deducted from my account without my permission which I didn't know who and what and I called capitec Bank to ask about this online shopping that deducted and I'm not the one shopping?? Didn't make any sense. They said I must go personally at the bank and I did go.... The bank told me there's nothing they can do to reverse the money sorry for my loss!!! On Friday the 07th February 2020 I mistakenly transfer to a wrong account number amount of R400.00 I tried calling capitec but their number wasn't going through. So what should I do? Is capitec always going to fail me as a bank? Did I make a mistake on choosing them? Since I don't get any help even when I'm going to your one of your brenches it's best that I go and complain in newspapers about capitec because clearly we don't get help? Or I should report you guys to the ombudsman? Please contact ***