DS
Dimakatso S
1 reviews | Active since Mar 2021
30 Dec 2021, 14:19
BAD SERVICE
my mother lost her card today 30/12/2020 in one of Capitecs atms without even didpensing the money, she lost all her cash...as she went to report the matter in the branch all her money was withdrawn from her account. and shes been told to wait till Monday for the matter to be attended to... for a 72 year old wait... where is the remorse and customer service in this as they claim better lives... thats absurd.
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Replies (2)
Capitec Bank's replyOfficial
30 Dec 2021, 17:05Good day Dimakatso
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply30 Dec 2021, 17:05
Official
Good day Dimakatso
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
24 Feb 2022, 08:39Hi Dimakatso
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply24 Feb 2022, 08:39
Official
Hi Dimakatso
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank