AK
Avril K

1 reviews | Active since Dec 2021

02 Dec 2021, 23:17

Bad service

Hi I deposited 500 around 20.50 today 2 december at corner landros mare and thabo mbeki str, immediately after that the atm went out of service. I stood there waiting for a few minutes for it to reboot. It went on again tried to get a statement but its not reflecting the money I deposited which was 1 hundred bill and and two twohundred bills. It kept on printing one statement out of two twice but still not reflecting my deposit. Came home checked on my app and still nothing. I reported the matter to client service and wastold that it will have to be investigated and I'll have to wait for 3to 5 working days. I'm stark raving mad because the money was meant for my elderly mom's insurance which is due today. I know the money went through because I double checked to look if any money was left in the deposit slot. CAPITEC I'M NOT I PRESSED AT ALL. In fact if I don't get my money back I'm leaving your bank and the media will hear of this. This is ridiculous!

0
Replies (2)
Capitec Bank
Capitec Bank's reply03 Dec 2021, 06:05
Official
 Good day Avril

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

Capitec Bank
Capitec Bank's reply18 Feb 2022, 20:27
Official
Hi Avril

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank