GM
GLADYS M
1 reviews | Active since Jan 2022
09 Oct 2023, 10:50
Bad service
Capitec is not a good bank at all. I would like to advise people not to take credit card with Capitec. I got retrenched in May 2023 and claimed credit insurance, only 3 payments were made to the credit card from the insurance. No documentation was sent this effect. I got a job in July 2023, suddenly Capitec Bank is debiting my account twice in 1 month. I have attended 3 branches, Secunda, Germiston and Bernmore and I am not getting any assistance. The credit insurance number does not go through. I am helpless, I don’t know what to do.
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Replies (3)
Capitec Bank's replyOfficial
09 Oct 2023, 13:22 Good day Gladys
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Oct 2023, 13:22
Official
Good day Gladys
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
GM
GLADYS M's updateReviewer Update
10 Oct 2023, 15:48Capitec Bank contacted me yesterday. I still need answers as to what is really going with my account. I want the bank to reverse the 2 debit orders that went off my account on 29 September and 03 October. I keep hearing stories that my matter is escalated but I am not getting any assistance. 48 hours has lapsed. I also need correspondence Ito the credit insurance claim I lodged in July 2023.
GM
GLADYS M's update10 Oct 2023, 15:48
Reviewer Update
Capitec Bank contacted me yesterday. I still need answers as to what is really going with my account. I want the bank to reverse the 2 debit orders that went off my account on 29 September and 03 October. I keep hearing stories that my matter is escalated but I am not getting any assistance. 48 hours has lapsed. I also need correspondence Ito the credit insurance claim I lodged in July 2023.
Capitec Bank's replyOfficial
11 Oct 2023, 17:31Good day Gladys
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply11 Oct 2023, 17:31
Official
Good day Gladys
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank