Bad service

This is getting out of hand Capitec. I waited 3weeks for my account to be opened and it was opened 2days after I posted a review yet my money on my flexi account is not yet been released and put back on my account instead your workers and *****ulent department keep on giving me new incident reference it’s now a month since I have been waiting for my money this is nonsense kindly take action when we log our complaints and release my money on unprocessed transaction.it’s enough now ,take your customers serious .