Bad service

Ok the 12th I had a incident where a lady ****med me R2200 of which I deposited the money to her account thinking I am renting a place only to realize 2 hours later that she's trying to **** me so I immediately called capitec customer service requesting for a recall or to freeze my account so that the transfer doesn't go through because I didn't even do an immediate payment, I then logged a ***** with them on the same day they gave me reference number and an incident and I advised me to get an affidavit so which I did first thing the next day to my surprise I had to go to standard bank myself again to ask them to freeze the lady's account so that she doesn't withdraw my money. Days went by I went to the branch so many times I even lost count I waited 3to 4 hour2for their ***** department to answer, till this day I haven't received any feedback from them, no calls, emails nothing at all. I went to on of their branch in rustenburg town In Fatima bhayard was assisted by Tidimalo and Mpho I think the lady's name is I called them evne today they're still unable to assist me, they keep telling me there's no feedback on the system and the lady that's working with the incident is not at the office they will call me back which they never even once did. As the bank I have been with for so many years I am deeply disappointed in your service