Bad service

On the 3rd of December my debt order went of for.my funeral plan and I decided to check if the money was allocated to the account and surprisingly the account showed in arrears I then waited till the 6th to see if the money was cleared into that account and it still showed the same thing Eventually I decided to call capitec and they said they need to escalate the matter which was done but the sad thing is that till today there isn't any update on what's happening with my policy or money I then Decided to call in today on the 17-12-24 and I was told there was no funeral plan taken up yet money was debeted from my account stating its for my funeral cover this is utter nonsense and this isn't customer service really bad won't recommend capitec at all