CT
Cathy T
1 reviews | Active since Jun 2019
23 Jul 2020, 07:46
Bad Service
I am shocked at the service one gets after closing your bank account with them. We have app**** for a bond and I need bank statements from Capitec. I go to the branch and they cannot help me. I se d an email to head office and they say they can’t help me as I have to pay for the statements and I must go to the branch. Surely they can debit my new account to pay for the statements? So what now I just don’t get statements? I can see my closing my account was the right thing to do!!
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Replies (2)
Capitec Bank's replyOfficial
23 Jul 2020, 09:37I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply23 Jul 2020, 09:37
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
24 Jul 2020, 16:34Good day Cathy T
As discussed telephonically, I confirm the matter has been dealt with.
Kind Regards,
Capitec Bank
As discussed telephonically, I confirm the matter has been dealt with.
Kind Regards,
Capitec Bank
Capitec Bank's reply24 Jul 2020, 16:34
Official
Good day Cathy T
As discussed telephonically, I confirm the matter has been dealt with.
Kind Regards,
Capitec Bank
As discussed telephonically, I confirm the matter has been dealt with.
Kind Regards,
Capitec Bank