Bad Service

After I've written my review to hello Peter Capitec complaints department did call me back and that was highly appreciated. But what annoyed me is that they told me to go and get a court order for my money to be transferred back to my account.I' went to Springs court room12 yesterday where I related my story based on what happened when I transferred my money to the incorrect account and the court administrater told me that there is no such thing they can't write a court order to the bank as the bank can just simply tranfer my money back.

I'm annoyed because what the court clerk explained to me made sense what is the court order for? As the bank they have facilities of just transferring my money back to my account simple as that.

So I'm tired of fighting for the money that belongs to me as if I have ****** it or something, to cut the matters short I'm not impressed with Capitec I mean I've been struggling to get assistance since from last month June, and even now clearly the are not interested in assisting me.

They must just tell me what they are hiding now!

So I want this matter to be referred to Capitec Head office for prompt assistance and Capitec must improve their service they must also check their Twitter account to see how many customers are not impressed of the service they are receiving from their consultants and the their bank branches

Capic Bank must just mprove the way the handle queries, customers service and the way they do things is really inconveniences us as customers and we are lossing hope, and our trust in Capitec.

During this difficult time of Covid-19 your company should be making it easy for clients to use technology to get their issues resolve.

On my side I'm sick and tired of Capitec Bank as I said before it was my first time in receiving such bad and poor service from Capic so I'm highly disappointed!!