Bad service

I have been sent from pillar to post by Capitec Agents from various departments. All I am asking is that my credit details be updated with the credit bureaus and that I be sent my settlement letter. My last email requesting my paid in full letter was sent on the 09th Dec 2019 and to date I have not received the requested doc. My credit profile is being negatively impacted and this is not acceptable. No one seems to know who is responsible for sending data or reports out to the bureau’s to update their clients details.