Bad service

I mistakenly transfer money to someone capitec bank of account, I try to call capitec bank for help but no help from them, I was told that it’s not their problem I m sort out my self as I created this person to my beneficiary account, even I told them that I made I payment long time ago for this person I never deleted from the account and I have two beneficiaries created with one name. Capitec failed to help me to reverse the money to my account until this date. I'm very disappointed with capitec bank bcz most of my employee used this capitec account for payment at I recommended to them but now I'm very disappointed as the call center told that to report this matter to my lawyer.