1 reviews | Active since Jul 2025
BAD SECURITY
I am writing to express my disappointment and frustration with Capitec Bank's handling of a recent issue. I made an online payment to Temu and received a message asking for an OTP, which I provided. Unfortunately, I later received notifications of unauthorized transactions totaling R1500,00. Despite immediately contacting Capitec to block my card and filing a complaint, the bank's response has been unsatisfactory. They suggested the link to Temu was *****ulent and my phone was the issue, which I strongly disagree with, especially since I received my goods from Temu without issue.
The bank's response raises serious concerns about their security measures and ability to protect customers' funds. It's unacceptable that they would expect me to contact Temu when I've already received my goods and am now facing *****ulent transactions. Furthermore, many customers from other banks have purchased from Temu without issues, suggesting that Capitec's problems are specific to their bank. I'm particularly disappointed in the lack of accountability and the focus on finding loopholes rather than resolving the issue.
As a customer, I expect a certain level of security and protection for my funds, especially when paying bank charges. I urge Capitec Bank to take responsibility for protecting my funds, reimburse the lost amount, and review their security measures to prevent similar incidents in the future. If not, I will be forced to explore alternative banking options and share my experience with others. I'm hoping that we can resolve this matter promptly and efficiently.
To all those who have had similar experiences, let's unite and demand justice for innocent victims. We shouldn't bear the brunt of inadequate safety measures, especially from institutions entrusted with our funds. Together, we can make a stronger case for change.
CAPITEC CASE NUMBER ***1
Instead of addressing the issue I experienced, I was asked irrelevant questions such as the type of phone I use. I fail to understand how this is relevant, given that the incident is already recorded on your system and I have provided a reference number. I had hoped the call would be focused on resolving the matter, not on repeating information I have already provided multiple times.
As a customer of Capitec, I expect my funds and information to be safeguarded. The focus should be on addressing the issue at hand, not interrogating me in a manner that feels both unproductive and intimidating.
I am requesting that any future contact from your consultants be made only when there is a clear and concrete solution to offer. I do not wish to repeat my complaint again, nor answer the same questions repeatedly.
I am extremely dissatisfied with the way this matter has been handled so far, and I intend to escalate it further if necessary. I trust you will take this seriously and respond accordingly.
Instead of addressing the issue I experienced, I was asked irrelevant questions such as the type of phone I use. I fail to understand how this is relevant, given that the incident is already recorded on your system and I have provided a reference number. I had hoped the call would be focused on resolving the matter, not on repeating information I have already provided multiple times.
As a customer of Capitec, I expect my funds and information to be safeguarded. The focus should be on addressing the issue at hand, not interrogating me in a manner that feels both unproductive and intimidating.
I am requesting that any future contact from your consultants be made only when there is a clear and concrete solution to offer. I do not wish to repeat my complaint again, nor answer the same questions repeatedly.
I am extremely dissatisfied with the way this matter has been handled so far, and I intend to escalate it further if necessary. I trust you will take this seriously and respond accordingly.
I would like to sincerely express my gratitude for this platform. I successfully received my refund this morning, and this outcome would not have been possible without the support and visibility this platform provides.
To anyone who may have had similar experiences, I strongly encourage you to voice your concerns here, your grievances are taken seriously, and action does follow.
A special thank you as well to the Capitec consultant who assisted in resolving the matter. Your help is truly appreciated.
I would like to sincerely express my gratitude for this platform. I successfully received my refund this morning, and this outcome would not have been possible without the support and visibility this platform provides.
To anyone who may have had similar experiences, I strongly encourage you to voice your concerns here, your grievances are taken seriously, and action does follow.
A special thank you as well to the Capitec consultant who assisted in resolving the matter. Your help is truly appreciated.