1 reviews | Active since Sept 2018
Bad response on Bank Reversal service
I am a long time customer of Capitec bank and this is my first time requesting a reversal for a payment I made. I made a payment thinking that Standard bank is not going to do a debit on the 4 September 2018. Later the evening the debit went off. I contacted immediately 8 pm; the Capitec bank and they ensured me that they will get back to me. Capitec bank only send a sms on the 19.09.18 to say they will attend to my query. Today 25.09.18; the bank deducted the R131.14 reversal charges without communicating that the reversal was successful or not. I am trying to call ********** 043 and an electronic answering service are answering that have no prompt for reversal queries.
The double payment really had a bad impact on my finance this month. I had to borrow money for food and Capitec bank is without a care for a customers needs.
Disappointed Customer
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Miss Adams
As discussed via the telephone, I trust that your issue was dealt with.
Wendy Mbelekane
Complaint Management
Capitec Bank
Good day Miss Adams
As discussed via the telephone, I trust that your issue was dealt with.
Wendy Mbelekane
Complaint Management
Capitec Bank