Bad Putrid Customer Service/ Support Capitec and Cresta Branch

My bank card got swallowed by a Capitec ATM in Cresta Shopping Centre Friday, 14 June 2019 12.30. Had to pay R65.00 card replacement charge. Was told I will be reimbursed by Braxton Lutchmiah and David, branch manager Capitec Cresta shopping Centre branch. To date no refund. Called David today. He had to resubmit the request for escalation to the customer care call centre and operations manager. Can't tell me when the matter will be resolved. No response even on Facebook to have this matter resolved! Why must I pay for faulty non maintained ATM's after us consumers are advised to make use of Capitec ATM's to save costs?! Other consumers also complains about faulty ATM's yet Capitec does respond on this matter. How long must I now wait and fight to have this matter resolved?! ****py customer service and support from Braxton Lutchmiah and David the branch manager even from Capitec!!!! So so disappointed!