Bad promotion

Capitec ran a MasterPass promotion with Takealot from 12 September 2018 to 31 October 2018.

I have copied the rules below.

I made a purchase on the 16 September 2018. This was just 4 days into the promotion. The banners for the promotion were still on the Capitec and Takealot sites.

When I queried the fact that I got no voucher, I was told that the vouchers were finished in 4 days. I'm not sure who came up with the promotion, but surely some demand forecasting should have been in place. Or, if you're out of vouchers and you won't provide anymore, get the banners off the site.

When I asked for an official response, the agent wanted to give me another for complaints because she could not transfer me. She did not take the time to understand my complaint but just kept throwing terms and conditions in my face.

1. This campaign requires Participants to (a) Make a purchase of R300 or more at takealot.com, (b) Make the payment using the Capitec Masterpass app wallet, and (c) Use their activated Capitec debit or credit card to pay for the purchase.

2. The R300 coupon will only be awarded if it’s the first time that Participants make a purchase on takealot.com using the Capitec Masterpass app.