BAD PROCEDURES IN PLACE

Item: Capitec Bank
Rating: 1
Author: TAMMI S

I BOUGHT AIRTIME ONLINE R1000 INSTEAD OF R100 I CALLED VODACOM I SPOKE TO CHARLOTTE SHE SAID MY BANK SHOULD BE ABLE TO REVERSE IT AND I SHOULD CALL CAPITEC AND CALLING CAPITEC SPOKE TO TSHEPO HE SAID I CANT REVERSE IT THERES NOTHING I CAN DO . I NEED THE MONEY REVERSED BUT NO ONE CAN HELP ME I KEPT GETTING REFERRED TO CAPITEC AND THEN VODACOM

Helpful (0)

Replies (1)

Capitec Bank's replyOfficial

26 Jul 2019, 11:16

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply26 Jul 2019, 11:16

Official