Bad ,Poor Treatment

I have been an active user of Capitec from 2013.However last year around 17/05/2019 my Capitec account was closed.i borrowed a friend of mine to receive cash from his fellow brothers /business associates to the amount of R3000.00 not knowing the funds were **********ly I then reported the matter as soon as possible the next day on the 18/05/2019 at Vaal Mall which I was told to submit the letter from the Court,Certified Copy of ID and Affidavit from the Police Services Centre which I durely did so.I then went to Lesotho to work that side.but then to my surprise when I came back from Lesotho yesterday that the account is still closed. Capitec does not value it's clients and they treat their clients like **** because I have submitted all.the documents they asked me to do so.Now the account is still closed and what's annoying is that I showed and prove to them that I was not aware that such ********** activities will take place.thats why I even went to the Capitec Branch to Make them aware of such instance.but capitec has treated me like as if i don't exist or like a ******** though I have submitted the documents to them. I wish Capitec can resolve this matter amicable and I have access to my account because I like capitec as it's services are the best and it's convenient to use. Now I so wish that capitec can effectively deal with this matter asap because I don't like to use services from other banking sectors. But I am utterly disappointed by Capitec