LB
Lihle B
1 reviews | Active since Nov 2023
25 Apr 2024, 11:13
Bad Poor Service
I have never been so frustrated in my life than the past 3 days, I opened a business account with Capitec, and my it locked me out when I have too reset password i Need too speak to a Business consultant, none are helpful the last one I called thus morning. She said she will sms me the new password , her name is Keletso it's been 2 hours now awaiting for password . Honestly I wouldn't advise anyone too open a business account with capitec.
Helpful (0)
Replies (5)0
Replies (5)LB
Lihle B's updateReviewer Update
25 Apr 2024, 13:46I still haven't received any assist after I received a ref number that someone will call. Am very angry with this and they not understanding, all consultants are telling me different stories sounds like they don't know what they doing .
LB
Lihle B's update25 Apr 2024, 13:46
Reviewer Update
I still haven't received any assist after I received a ref number that someone will call. Am very angry with this and they not understanding, all consultants are telling me different stories sounds like they don't know what they doing .
LB
Lihle B's updateReviewer Update
26 Apr 2024, 04:51And I want too be compensated , the amount off airtime I have used just to not recieve the help I need and the amount of time awaiting for non existence help . It's really frustrating . My employees are also inconvenienced by this dispeakable service
LB
Lihle B's update26 Apr 2024, 04:51
Reviewer Update
And I want too be compensated , the amount off airtime I have used just to not recieve the help I need and the amount of time awaiting for non existence help . It's really frustrating . My employees are also inconvenienced by this dispeakable service
Capitec Bank's replyOfficial
26 Apr 2024, 11:46Good day Lihle, thank you for raising your concerns. We do apologize for any inconvenience that may have been caused. Please send us your incident number so we may have a look.
Capitec Bank's reply26 Apr 2024, 11:46
Official
Good day Lihle, thank you for raising your concerns. We do apologize for any inconvenience that may have been caused. Please send us your incident number so we may have a look.
Capitec Bank's replyOfficial
26 Apr 2024, 12:33Good day Lihle B.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply26 Apr 2024, 12:33
Official
Good day Lihle B.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's replyOfficial
26 Apr 2024, 14:06Hello Lihle
In response your complaint, kindly refer to our telephone conversation held on 26 April 2024 / email correspondence sent to you on 26 April 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
In response your complaint, kindly refer to our telephone conversation held on 26 April 2024 / email correspondence sent to you on 26 April 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
Capitec Bank's reply26 Apr 2024, 14:06
Official
Hello Lihle
In response your complaint, kindly refer to our telephone conversation held on 26 April 2024 / email correspondence sent to you on 26 April 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
In response your complaint, kindly refer to our telephone conversation held on 26 April 2024 / email correspondence sent to you on 26 April 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank