BAD POOR SERVICE

I tried to open an account for my son (aged 18 - he wrote matric now in 2015), but to no avail. Since he is not yet employed and still living with me, I took him to the branch where I had been served with excellence since it was opened. But what a disgrace and utter disappointment greeted me! Armed with letters that indicate him still living with 'mom and dad' and a letter from a business that indicates he is working a casual from of employment we marched to my favorite bank. It should read 'my previous favorite bank' and the latter my previous bank. Upon arrival I was told that we should have an account to validate my address since he is living with me. I drove to my wife to gather documents and drove back to the bank. There I was confronted by another lady saying I need to have my ID, and that the driver's license is no good!!! PARDON? You have me as an active account holder and yet I still need to provide id and not license? Is 'WHITE MONEY' no longer needed by Capitec? Must I take my son elsewhere and also close my account and my wife's account? This is unacceptable!!