Bad Poor !!! Capitec Service!!!!!

Very dissapointed in Capitec service!! BAD BAD! I paid over my rent as per usual just like every month this morning from the Capitec app. But this morning the Capitec app was ''faulty'' and the rent amount ''not a small amount'' was deducted twice from my account. I phoned Capitec immediately and they said i must wait 72 hours for them to investigate the matter. Take note that the consultant that help me told me that the error was Capitec mistake. I insested speaking to someone that can actually help me quicker just to refund my money back because it is Capitec error and not mine so the consultant gave me Capitec Complaint department number. I phoned Capitec Complaint department and they said the matter is marked as urgent and someone will phone me back before 3 this afternoon.

So 3 pm came and no one phoned me back. I decided to go to the nearest Capitec Branch in George and the Consultant in store could not help me also and told me i must wait 72 hours.

This is very bad service from capitec deducting money from my account without my permission because of a faulty app! And then keeping my money for 72 hours in your account. Very Very poor!!!!! BAD BAD!!!