cC
cindya C

1 reviews | Active since Nov 2016

28 Nov 2016, 10:10

Bad/Pathetic/No Telephone Etiquette

<p>Well...i've never expected Capitec will turn out to be like this after i convinced so many family memebers and friends to change to Capitec. <br />After years i have decided to switch my bank and will recommend everyone to do this. Your call center is the PATHETIC/NO TELEPHONE ETIQUETTE. <br />Lutendo Rembani well done to your pathetic service # ********** 3 - AFTER HALF HOUR ON THE LINE - issue still not sorted but agent quick to put me on hold majority of the call....Listen to the call if you think i am wrong.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Nov 2016, 11:06
Official

I acknowledge your posting, and have referred it to David Morris for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank