BAD Mobile App - Does not activate without going to a branch!!!!

Installed Capitec Banking App on my new Samsung phone. But it will NOT activate despite the SMS coming through. Phoned the number shown on the app to phone and get told without hesitation they can't help me and I need to go to a branch. I've installed the apps of 3 other banks without any issues whatsoever in activating. Just Capitec which used to work before, now doesn't!!! I am so livid that I have to now waste my time and fuel going to a branch to resolve a badly designed and faulty app!!!

Now I can't do ANY banking at all without this working!!! Seriously pathetic!!!