Bad Mastercard Securecode Service

<p>I have been in and out of the branch trying yo activate my securecode. At first the consultant did not explain the process and only told me that i will receive an sms, received an sms after 9 hours and tried yo activate it and got suspended. Called the call centre the following day to uplift my suspension after i figured it out myself on the capitec app that i had to activate 24 hours . Suspensiom was lifted i went to the internet cafee to try and activate it again and the error i got was saying the security answers i provided did not corresponde with the information capitec has on their system. I went back to the branch and was told online shopping is offline and was sent a new secure code again, i went back to the internet cafee today to activate it and i still get the same error, i called the call centre to ask if online shopping is offline and the agent advised that they are online. The service that im getting from Capitec is really an inconvenience because ive been trying this for almost a week to no success. Maybe switching banks at this stage will be an only answer</p>