Bad Management

On the 27th of February i went to CAPITEC KERK STREET BRANCH for card replacement , then i was served by a trainee named Sizwe who wasn't well clued up on what he was doing , and he wanted to sort IT issues while i was there , i explained to him that i had to seat on the queue for thirty min and more i spoke to the manager (Nyiko) and explained that I have to go back to work can he maybe transfer me to another consultant when they are done with their current clients because i have been waiting there for a while he said no \if you want to go go