BAD MAINTENANCE/ POOR SERVICE

Good day.

I do not know how many times I have had this problem before but this getting really really out of hand!!

Today I went to a store to look on n price on a item for someone else. The person then called me and said they are going to transfer the money to me so I can but the product. After a while I got a message from this person saying they were AGAIN unable to sign in into the Capitec App.

I have complained and reported this in the past but for some reason nothing seem to change. Well let me be very very clear: I am strongly considering to cancel and close ALL my accounts at Capitec because of this. It looks like nothing will be done.

I then also tried to log on and what do you know? The all fami**** message saying We were unable to sign you in. We are aware of the problem.

The main question is this: Why is it that every time when it draws near a end of the month....there is ALWAYS a constent problem with Capitec? Either you cannot log into the app or you cannot do payments....and the list goes on and on....

Being very upset and also angry....can I please give Capitec Bank a bit of advise? As you all know...when its the end of a month.....thousands and thousands if not more, peole use the Capitec app to do payment and so on. Now my conclusion is the following: It's as if the servers or services that must be responsible for keeping the app working and all the other things...it's like it cannot handle the amounf of people that log on, do payment etc.

Can Capitec Bank not make and effort to change this? Because the date of this complaint is the 29th of Janaury. Now as you are well aware a LOT of people get payed today. But as always there is a problem with Capitec.

I do sincerely appologize for my previous complain and I did not answer my cellphone but I started working and was not in a position to answer. But believe me when I say this....I will he waiting for Capitec Bank to call me regarding this....I will make is perfectly clear how I am feeling.

I will be waiting for a response to this as soon as possible.

Thank you Mr E Swanepoel