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Ivan M

1 reviews | Active since Jul 2019

07 Jul 2019, 15:19

Bad Internet Banking Service

As others have pointed out, Capitec Internet Banking has been off line very often over the past few months. No explanation from the bank on why when asked and the person asked could not tell me how long they are likely to be off line for. Other than this and one other point I have mentioned below, Capitec is great, with a very user friendly internet banking site, when it works, however, seeing that their site has been constantly down, their good banking site, then becomes totally useless, when you need to use it at a time that suits you. I see that nobody from Capitec has answered these complaints on Hello Peter, which is also an extremely poor show from Capitec. The two serious complaints I have referred to above, is the reason I have given them one star for service. GET YOUR ACT TOGETHER CAPITEC MANAGEMENT, OR RISK LOSING CLIENTS!!!!

0
Replies (6)
Capitec Bank
Capitec Bank's reply08 Jul 2019, 12:09
Official
I acknowledge your posting and have referred it to Complaint Management for immediate attention.
 
 Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank
IM
Ivan M's update08 Jul 2019, 12:15
Reviewer Update
Many thanks for coming back to me so quickly on my review, with your intent on resolving the situation.
Capitec Bank
Capitec Bank's reply15 Jul 2019, 09:23
Official

Hi Ivan M

Kindly be advised we are still attending to the matter and feedback will be provided as soon as possible. 

Kind regards 
Capitec Bank
IM
Ivan M's update15 Jul 2019, 10:03
Reviewer Update
Thank you.
Capitec Bank
Capitec Bank's reply30 Jul 2019, 10:15
Official
Hi Ivan M

Kindly be advised we have attempted to contact you to no avail.

We have provided feedback via email.

Kind regards 
Capitec Bank

IM
Ivan M's update30 Jul 2019, 10:47
Reviewer Update
Good day, I have received e-mails from you, via Hello Peter, to which I have responded each time. I have also received a phone call from Capitec directly, acknowledging my complaint and telling me that Capitec is going to do their very best to sort this issue out. I subsequently received a direct e-mail this morning from Nazley Powell, (Complaint Management Officer, Service Support division). The content of Nazley's e-mail was very promising. I immediately responded to Nazley's e-mail and thanked her. The content of both Nazley's e-mail to me of this morning and my reply e-mail to her of this morning, are pasted here under. So how you can say "we have attempted to contact me to no avail", is beyond comprehension. Below follows the two e-mails as referred to herein:

From Nazley Powell:
Good day Mr Marks

I trust you are well. With regards to your hello peter complaint below, kindly be advised these recommendations has been set in place with regards to our systems being offline. IT to do constant maintenance on our systems to avoid these kinds of errors. To actively monitor devices and when technical error occurs a technician to attend to it immediately. Should you have any further queries in this regard, you are more than welcome to contact us on ***.

Kind regards Nazley Powell
Complaint Management Officer
Service Support

T +***9 F +***0 M +***0
GPS 33°54’3.7” S 18°37’27.1” E
BSE Building, 89 Voortrekker Road, Bellville 7535 PO Box 12451, Die Boord, Stellenbosch 7613
capitecbank.co.za

My e-mail response to Nazley Powell, as follows:
Many thanks for attending to this and coming back to me on it Nazley, I most appreciate your excellent efforts in this regard.
Kind regards,
Ivan.
Ivan Marks. Ph: ***