Bad Insurace and feedback

Very bad service due to insurance claim for medical disability. I have completed all documents and still they require me to make arrangements due to their insurance that takes 6 months. Currently im on unpaid leave but still they want me to make a payment arangement but in the same breath they say I have insurance???? I am highly disappointment from being sent from pilar to post. They request a note from the dr stating im not returning to work, but on their claim forms that ingo has been completed by the dr and stated already and a letter from employer that i am on unpaid. Guys please wake up and be careful with regards to signing up with capitec, they do not have the capacity to have an insurance for when Im in a situation i am finding myself in.