Bad horrible customer aervice

I have an account with capitec I sent money to a tyme account on the 12 August 2021 @ 08h27 amount of 6000.to date money has not reached the recipient account.i have called the call center and they escalated matter ***7 but no response since from them.daily twice a day I'm calling call centre even reached out on twitter apparantly only one person can give me feedback in this matter lady who escalated for me and she has t been in shift since 18 august wheter I'm calling morning or afternoon.

I mean come on we work for big corporations too this is not how you run a customer service department.yiu must service the customer you are t doing me a favour by hiding my money I consciously choose you guy and I could easily move banks.now the receipts is threatening me with police and small claims account because it seems I made up the proof of payment I sent to her 9 days ago.

I really hope you improve on this and send your call centre agents back to office cause they camt do the work from home thing.****ible horrible service