Bad handling on their mistakes

I'm disappointed with the service in general expecially at the Service desk @ 4ways mall capitec. I meet the lady who couldn't able to solve their problem (faulty chip). Instead of replacing (my card) I was told that I'll be charged/pay for thier faulty card.funny enough capitec ATM machine don't allow my card when I insert in their ATM,instead it kicks it out, but from other ATM Absa/Nedbank/FNB it allows my card to draw on but not capitec card on Capitec ATM.

Well story in short, yes they accept to replace my card second time and I have to pay for it.which is not my fault (and for me it's a Big NO. NO. I have nothing to do with ATMs or card chip of capitec.

For me to have peace with Capitec let them give me all the money I have in a bank with no charge of transferring to my new bank account. Please...!!