J
Jacques
1 reviews | Active since Jun 2022
25 Sept 2024, 11:54
Bad Forex department
I have been having problems the last few months with Capitec releasing my salary. My salary is always released late which causes a huge inconvenience and extra costs because of bounced debit orders. I never used to have these problems with Absa and my salary would always be available immediately. The consultant at the Forex dpt whom I spoke to was not helpful at all, cannot give me a proper explanation as to why there is a delay and ended up saying that if I am not satisfied then I can bank with someone else. I will end up doing this because as a consumer I cannot wait for my own salary just because a bank decides to delay transactions unnecessarily.
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Replies (1)Capitec Bank's replyOfficial
25 Sept 2024, 14:09Good day Jacques
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Sept 2024, 14:09
Official
Good day Jacques
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
