Bad - for the first time at Capitec

For the first time in my many years with Capitec Bank was I given such a bad attitude. I received an sms that I should come to the bank for FICA purposes and credit facility update. After gathering my documents I visit Capitec at the corner of Thabo Sehume (Andries) and Madiba (Vermeulem) in Pretoria. When I presented my card, ID, Proof of residence and latest payslip