Bad feedback from Kim Johnson

Thank you for your email. I sent my email in Afrikaans and you should have responded in the language that I have sent the email.

However this is not a satisfactory answer and I need this to be referred higher up.

1. I am not interested in what your “competitors” charge; 2. When I opened my account, I cannot recall that I was informed of this neither did I signed for this, unless you can provide me with the proof thereof; 3. As far as I can recall, there is a monthly account admin fee of R5,50. For what is this?; 4. Now you want to recover the cost from me because you don’t charge a monthly card fee? Really. 5. Revert the amount ASAP.