Bad Experience with Capitec Loan Account – Unfair Double Debit and No Support

I am extremely disappointed with the way Capitec has handled my loan account. I currently have a loan that is in arrears, and during a recent family emergency, someone deposited money into my account to help. Without warning, Capitec debited my account twice, leaving me with nothing to assist my family in a time of urgent need.

When I contacted them to explain the situation and request a reversal, they flat-out refused, despite my willingness to make proper arrangements for the loan repayment. This level of rigidity and lack of compassion during a genuine emergency is unacceptable.

Capitec’s approach shows no regard for the reality that people sometimes face difficult circumstances. I expected more understanding and flexibility. Sadly, I now feel like just another number to them—not a valued customer.

I would not recommend Capitec to anyone looking for a bank that treats its clients with empathy or fairness.