BAD EXPERIENCE ONCE AGAIN

INCIDENT NUMBER *** It hasn’t even been a space of 4 months and yet again I have another bad experience with Capitec Bank. I realised in the afternoon that my account is blocked after I was using it the whole day . When I saw that I cannot see any of my accounts on the App from savings account to pockets accounts I immediately called client care with the fear of the unknown as this was very unusual. The first consultant suggested I delete and reinstall my App which I did and nothing changed, the second one after I had to call again brutally **** and said certain iPhone users with a certain phone model have the same issue and I should wait for it to come back. This is after I even told her that my daughters App and people around the house do not have the same issue as mine.

What upsets the most is that NO CONSULTANT called me to inform me of anything. I myself called to enquire to what could be happening to my account as I have car insurance that are supposed to deduct today 11/10/2023. I asked the 3rd lady I was speaking to why no one called me , why would they take action in my account without communication and what does she suggest because this is affecting my debit orders. She said they allowed not to call. I do not understand how I can use my account for so many years and still experience such , and I expressed to her that I am very angry and disappointed that fiddling takes place in my account without any capitec consultant reaching out, this says a lot about the company. The lady said the is No department I can complain @. I told her that I’m once again taking this to social media and Hello Peter. I need my account lifted so I can take my funds and request my car insurance to deduct elsewhere as the company is so unprofessional in their actions. I hope go get a resolution and response ASAP