Bad experience

On 25/06/2024, I had funds taken from my account *****ulently and reported the matter to Capitec. I was kidnapped and beaten and had my phone ****** from me. As a result, I am currently unreachable on the number that is currently registered on my Capitec profile. I have gone to my nearest branch to have my number updated or to at least provide my current contact details. To this day, I have not received a call from Capitec or feedback of any nature and I have been back and forth the branch a number of times now.

My last visit was on 22/08/2024 and I was informed that the case was closed and that I would be called for feedback. This is all I get whenever I visit the branch. The consultant assisting me with my case has called the company's contact center and even sent an email on my behalf and there is still no feedback.

My account has been blocked and I have not been able to access the funds in my account for the past 2 months now.

I am feeling let down at this point.

I need to know what happened to the funds taken from account *****ulently and I need to have access to my account.