Bad experience ever

I submitted a claim with Capitec last week when I was still in Capetown and I was told that the guy assisted me did not send all the required documents and I went back there to make sure everything is sent, I then traveled to EC where my mother's burial will be held and I went to one of their Branches in Cofimvaba to check the status of the Claim and I was told a different story bear in mind it's my mother's funeral on Saturday I need money for preparations.