Bad experience

I'm *** 084 had to close my Capitec bank account due to *****(incident no. 9***) Consultant name Mamela/Mellar. The case was open Tuesday 11th October 2022 (approx' past 9am) As i have seen the lack of help occurring these past weeks ever since the above mentioned day. I have lost R5500 from my account and all these transactions that prove my money being access are via banking app(RTC) *** standard bank account and ***. I quote " End Transactions not yet processed on your account up to 11/10/2022 There are no Unprocessed Transactions Items

Cheques not yet processed on your up to 11/10/2022 There are no Unprocessed Cheque Items Available balance R41. 00" This is what Capitec Device 4277 branch 470010 Account number *** Saving Account Statement has in white and Black documents. On the 7th there was a Transaction description i.e Branch Reset PIN Fee Money Out(R) - 9.00 Banking App Payment : Valr Money out(R) - 250.00 These transactions were not done by mr because i lost my phone 01/10/2022 same day i was queuing at Branch 470010 to withdraw and i got picked pocket, same day i went to that branch to change my bank pin, the consulted had long dreadlocks and i noticed him when looking at me punching my new pin hence it was the year i was born, and Mr Sinandile Sandi did suggest it could be easily guessed when a pin is the year you were born and i told him it is the year i was born. For the past few weeks it was a hassle for branch 470010 to assist me with this case no 221/10/2022 of incident 9***. Baddest experience i have ever heard. I need my money because i chose not to keep in under my bed but to bank it at The Name Capitec, how do i get my money back? I have not been given an opportunity nor spoken to the "FEC" telephonically as the claim the on the line with the FEC admin.