NL
Nthabiseng L

1 reviews | Active since Oct 2022

18 Oct 2022, 14:22

Bad experience

I have mistakenly sent money to a wrong number on my Capitec app and I could not reverse it back I called Capitec and went to their branch but they said there is nothing they can do regarding the money because she withdrew it already I can't even have her address not even her name to be in contact with her this is absurd and ridiculous I literally don't understand why such a big bank can't reverse money because I have proof they're busy telling me stories I kept this money for my sick mother now they're telling me stories I'm even considering changing banks how the **** such a big company can't reverse money I've been with Capitec for a very long time and now they're doing this how am I supposed to trust them with my salary if they can this right now I'm sick and tired of their pathetic service they are so unbelievable and unprofessional they don't care about customer service I'm having mental break down because of their pathetic service

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Replies (2)
Capitec Bank
Capitec Bank's reply18 Oct 2022, 14:26
Official
Good day Nthabiseng 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
NL
Nthabiseng L's update21 Oct 2022, 14:15
Reviewer Update
I cannot begin to describe how disgusted I'm with your service Capitec word's cannot begin to explain how pathetic you sound when you're trying to justify your inhumane behavior busy telling me about acts and all that as if I care such a huge bank that we trust with our money doesn't have an option to reverse payments then you have the audacity to tell me that you understand how I'm feeling do you really do because if you did you'd put yourself in my shoes where the hell do you think I was transferring that money and why just so you know as much as you're not interested I was sending that money to my mom as she not fine even right she had to be rushed to the hospital without any food or anything because of your inconsiderate selfish service I hate the day I chose to bank with you in the wee ours of the morning I'm busy writing all of this instead of sleeping because the company that I trust with my finances is messing up with my mental health