Bad experience

The service at Capitec bank Schoeman street is very very poor, went there today wanted to inquire about investments and also assist my mom to fill in a sassa from because she wants her sassa to be deposited into the Capitec account, we were given a ticket at door then had to wait while there was one consultant at counter 4 not doing anything not calling a ticket also, after the other consultant was done with a client she called him to her desk Tsebo called a ticket and left us there by counter 5 to attend her colleague instead of finishing with us we had to wait for our ticket to be called after had to wait for them to talk about what ever they were discussing. I didn’t even do what I wanted to do because he told us that he can’t help us fill on the form my mom has to do it. We were not appreciated as customers because if the form was supposed to be filled by us the lady at the door was supposed to tell us, they are telling two different stories but work together that is something that should also be rectified they must preach the same gospel.