Hellopeter
Share Your Experience
cC
claasl C

1 reviews | Active since May 2016

02 Apr 2024, 10:24

Bad custormer service

I am still waiting for feedback. WoW no customer service

0
Replies (5)
Capitec Bank
Capitec Bank's reply02 Apr 2024, 11:36
Official
Good day Lourens  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards 
Capitec Bank
cC
claasl C's update02 Apr 2024, 11:38
Reviewer Update
This was the same response Thursday.
cC
claasl C's update03 Apr 2024, 13:34
Reviewer Update
And still no feedback. The person on your Facebook page not willing to assist whatsoever.
cC
claasl C's update03 Apr 2024, 14:11
Reviewer Update
Thursday, 28 March, 2024 & Tuesday, 02 April 2024 & Wednesday, 03 April 2024
Marvin Marshall
Complaints Management Officer
Capitec
CAPITEC: ACCOUT NO: ***
Your email dated Thursday, 28 March, 2024 @ 02:29 pm refers:
Quoting “I will contact you within 2 hours to discuss your complaint and how we can resolve it.” – In other words, no call came in for two hours neither up to date. WoW – not much of customer service. Attached are reference numbers.
ID and proof of address are attached for FICA compliance. Verify that my account was not blocked, and that FICA compliance was completed..
cC
claasl C's update03 Apr 2024, 15:02
Reviewer Update
image.png 95.93 KB