kN
kwena N

1 reviews | Active since Dec 2019

05 Nov 2021, 17:37

Bad customer Sevice no social distance

Since I got at the mall of Africa Capitec AM till 17:30 there is on person who is making the deposit. And the atm keeps rejecting the notes only 1 out of 3 atms is working

I request the branch manager and the was just one lazy Indian lady who just took her time going to call the branch manager the she came back stating that she Her name is Dudu kheswa is coming she never came 6 minutes later she didn’t pitch then some guy buy the name of olwethu November came stating he is the assistant manager but name tag not stating so

I requested him to ask the lady to move a bit on the side to help others to make deposits olwethu said I should wait until they are finished even if it’s at 12 midnight I have resided to close all the accounts I have with Capitec if this is the kind of customer service we will get

There was no social distance I have proof of picture to show

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Replies (3)
Capitec Bank
Capitec Bank's reply05 Nov 2021, 18:00
Official
Good day  Kwena 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
kN
kwena N's update14 Jan 2022, 06:19
Reviewer Update
No one never called me I have made a decision to leave Capitec for good yesterday I was at one of the banks to get a bank confirmation letter to do a salary switch I don’t want to deal with incipient people anymore It’s just overrated right now I don’t hate but detest Capitec
Capitec Bank
Capitec Bank's reply17 Feb 2022, 18:42
Official
Hi Kwena 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank