Bad customer services

Good day. My name is Ignatius Christiaan Grotsius. I have lost my job because of the covid19. I did inform Capitec regarding my problem because i still have a loan to pay off at Capitec bank. After several times that Capitec phoned me and explaining my situation again and again to them, none of them saved it on my profile at capitec and now Capitec has listed me as a bad payer just after one payment not payed. I am a capitec client for almost 7 years. This is really bad customer services. I am starting Monday at my new job.