Bad customer services and no urgency in ***** case

I was ****med between the 6 - 7 March 2024. Unfortunately I fell for one of those **** Takealot Payment Job ****s. Once I made payments and realised it was a **** I informed Capitec FEC Helpline. The first person who answered was very helpful, took all the information and confirmed that the payments I made was linked to a Capitec Business Account that was flagged for money laundering. I was informed to file a police case and give an affidavit. I received an email confirming my ***** case was opened and to submit the affidavit and case number ref within 5 days.

This was completed the next morning. I did not receive any feedback that my affidavit and case number was received and no feedback on the investigation timeline.

I understand that this case is completely my fault and the chances I get my money back is low. However, I would have hoped that considering the payments where made to a Capitec Business Account that I would have at least received feedback by now into the investigation or even acknowledgment that my documents where received and my case is being investigated.

I would rather bank with a bank in which ***** cases are handled with more urgency because I am sure my money would have now been transferred out that Capitec business Account into the actual *****sters account and hopes of recovery are slim.