Bad Customer Service with no feedback

I have been dealing with Kim Simons from Capitec Bank and she assisted with a query I had but then I also asked about another query in reagrds to me stopping a debit order and it still going off my account.I emailed her twice and to date no response from her I even asked to be referred to the correct department if she was unable to assist and even then no response.I am going to the bank after work to open a new banking account as this is not customer service that I am receiving. See Below email

From: Kurt Meth - DSV Sent: Monday, April 15, 2019 10:26 AM To: ********** ********** Subject: FW: Incident# ********** 9 CM

Good day Kim

Please advise which correct department I can speak to in regards to my below email.

Regards Kurt

From: Kurt Meth - DSV Sent: Thursday, April 11, 2019 12:36 PM To: Complaint Management (Business Support Centre) ********** Subject: RE: Incident# ********** 9 CM

Good Day Kim

Yes I am aware of that one but awhile back and again recenctly I stopped the debit for FNB of R100.00 but it still went off that is why I am asking

Regards Kurt