Bad Customer Service Who Ask for the Unavailable Fully Knowing Its Impossible@de

Bad Customer Service Who Ask for the Unavailable Fully Knowing Its Impossible. Please can you firstly desist from randomly picking up issues, throwing them over the fence and then asking the client to continually repeat themselves.

Can you solution around how to handling of Cash Holds especially for merchants like World Remit. This merchant DOES NOT provide the below: Authorisation letter from the merchant with their letterhead Masked Card number Authorisation ID Merchant Category Description of dispute

This merchant truthfuly indicates that they would not have received the funds as the funds will be on hold with you the bank. You in turn as the bank then proceed to antagonize the client by sending them on a run around to the merchant to request for these none existent draconian asks. You also proceed to hold clients' money for a period of 5-45 days. Why?

Over and above this you then proceed to allocate different customer care agents to this already depressing process. These agents also proceed to assign different case numbers to this issue making it impossible to keep track of this call let alone repeat yourself.