Bad Customer service, rude arrogant staff

On the 7th of April 2024 we were at Jabulani capitec to deposit unfortunately one of the atms did not allow deposits, we asked one of the client service champions to assist in explaining better to the customers in the long queue and assist better for a much better efficiency but the Guy Kgotso/Kgothatso kept on telling people to move away from the door when questioned why does he not assist he was laughing with his fellow colleague Musa light skinned lady the manager was not even bothered with complaints from customers she was literally sitting on her desk, so am tryna figure do they generally provide bad customer service at your Jabulani Mall branch or they just don't give a damn because we are black and in the township because what I saw in that branch yesterday is not what I have experienced when I go the the capitec branch in Diepkloof Square or Sandton City