PDKC
Pieter De Kock Cilliers

1 reviews | Active since Jul 2017

30 Jul 2017, 17:29

Bad Customer Service regarding *****

<p>There were 6 unauthorised transfers (i.e a **** beneficiary being 'USSD Beneficiary', transfer to 2 separate Capitec accounts and differnet amounts on each occasion) on my Capitec account (Savings account number ********** ) which I informed Capitec about (The Grove Branch). They told me to contact my local police station as to investigate the matter. Capitec was totally uninterested in assisting me solving the matter. I would appreciate this if Capitec investigate this as soon as possible.</p> <p>Mr P Cilliers</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply31 Jul 2017, 09:11
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank